There is nothing that shouts luxury louder than a personalised, bespoke, tailor made experience. There are several organisations who offer a bespoke holiday service, such as Trailfinders and Travel Counsellors both of whom I have used very successfully in the past.
The beauty of having a tailor made holiday created is you get exactly what you want.
We would like to think that here at Brinsop, our customers get exactly what they want and we work hard as a team to ensure that their stay is tailor made for them. So whether they are holiday makers, corporate guests or an entire wedding party, we work closely with the guests and clients from enquiry through booking to their actual stay.
Ways in which we have created a tailor made experience include erecting a bridal arch, setting out ramps specifically for wheel chair users, ensuring luxury toiletries are in all the bathrooms for our brides, creating bespoke menus for corporate clients, unpacking shopping for holiday makers, re-stocking the moat with fish when we know that our customers and guests are looking forward to the fishing, resurfacing the tennis court for a tennis party, organising individual activities on site when requested or required and so on.
The weddings we have at Brinsop Court manor house are always personalised and the team do their utmost to ensure the bride and groom’s requests and desires are fulfilled as far as possible and practical and after all, if you don’t ask you don’t get! Each wedding is assigned one of the Brinsop team to work closely with the bride and groom and really get to know them and their personalities and we ensure as far as possible we can anticipate their requirements and give them a day to remember. On the day, we are always very happy to fetch and carry to save the guests having to do it themselves.
Corporate guests are offered a bespoke service and can choose whether they want to have a fully catered or part catered service, they can specify if they want more of a hotel experience with a bed turn down service and a watch by the team to ensure the fires are kept stoked and the curtains closed when the sun goes down. They just need to tell us what they want and the team takes care of it. And if they just want to be left to their own devices, we can do that too!
Recently, one of our guests from London, wanted a specialist food hamper containing local organic produce and local cheeses and breads along with freshly picked strawberries and raspberries. Ali made sure she got the fruit from Court Farm in Tillington, the cheeses from the Mousetrap, the breads from the market and the organic produce from a local farm. We go out of our way to make sure the service is 5 star and first class!
Come and stay and see it all for yourself.